Frequently Asked Questions
Orders & Shipping
Do you offer gift wrapping?
Yes. Every Lara Jewels order arrives in a premium presentation box with an organza pouch, ready to gift. If you select the gift option at checkout, we add a handwritten note in your own words — perfect for proposals. We never include pricing on the packing slip for gift orders.
How long do custom or made-to-order pieces take?
Most ready-to-ship pieces leave within 1–2 business days. Custom designs and rings built to your exact size and specifications typically take 2–4 weeks, plus shipping time. When you place a custom order, we confirm the timeline in writing before we start.
Do you offer expedited or overnight shipping?
Yes. In addition to standard (5–8 business days) and express (2–3 business days), we can arrange overnight shipping for US orders in urgent situations — proposals, anniversaries, last-minute gifts. Contact us and we'll get it on the fastest insured route.
How long does shipping take?
Standard shipping takes 5-8 business days within the US. Express shipping (2-3 business days) is available at checkout. International shipping takes 7-14 business days depending on destination. Every order includes free insured shipping.
Do you ship internationally?
Yes, we ship to all countries listed in our checkout. Duties and taxes may apply for international orders. All packages are fully insured and require a signature upon delivery.
What is your return policy?
We offer a 30-day free return policy on all fine jewelry. Items must be unworn and in original condition. Custom-made rings (bespoke/commissioned pieces) are final sale. Contact our support team to initiate a return.
How do I track my order?
Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your account on our website.
Product Information
Are your gold and platinum pieces solid, or plated?
Every piece is solid precious metal — 10K, 14K, or 18K gold, and 950 platinum. Nothing is gold-filled or gold-plated unless explicitly stated. Our white gold is rhodium-plated for that bright finish, but the metal underneath is solid white gold, and re-plating is a quick, affordable service.
Can I customize the diamond, metal, or setting?
Absolutely. You can change the carat size, diamond quality (lab-grown vs natural, color, clarity), and metal of most designs. For fully custom pieces — different setting, engraving, or a one-of-a-kind design — our custom ring builder lets you configure it, and our jewelers confirm every detail before production.
Do you offer loose diamonds for sale?
Yes. We sell certified loose lab-grown and natural diamonds, so you can inspect the exact stone and its certificate before choosing a setting. Every loose diamond comes with its IGI or GIA report, and our team can help you pair it with any setting in the catalog.
Are our diamonds real?
Yes. All our diamonds are 100% real — whether lab-grown or natural. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They are IGI or GIA certified, just like mined diamonds. The only difference is origin: grown in a lab vs. extracted from the earth.
What is the difference between lab-grown and natural diamonds?
Lab-grown diamonds are identical in every way — same crystal structure, same hardness (10 on Mohs scale), same brilliance. The only difference is price (40-60% less for lab-grown) and origin. Lab-grown diamonds are also conflict-free and environmentally sustainable.
Are all diamonds certified?
Yes. Every diamond we sell is certified by IGI (International Gemological Institute) or GIA (Gemological Institute of America). Certification ensures your diamond's quality, cut, color, clarity, and carat weight are independently verified.
What metals do you use?
We use 18K gold (white, yellow, rose), 14K gold, and platinum (950). All gold is solid — no hollow links or gold-filled. Our platinum is 95% pure platinum (5% ruthenium for durability). All metals are hypoallergenic and nickel-free.
Do you offer custom designs?
Yes. We offer a full bespoke service through our Creative Studio. You can work with our design team to create a completely custom engagement ring or piece of jewelry. Visit our Creative Studio to start the process.
Is there a warranty?
Yes. Every piece comes with our lifetime warranty covering manufacturing defects. We also offer free cleaning and inspection, free resizing (within 30 days), and free prong tightening for life. Extended warranty plans are available.
Pricing & Payment
Do you offer a price-match guarantee?
Because we sell directly to customers online — without mall rents or middlemen — our prices are already 30–50% below traditional retailers on comparable pieces. That said, if you find an identical certified diamond and setting at a lower price, let us know and we'll do our best to match it.
Can I use multiple payment methods or partial payments?
For financing, yes — options like SplitIt let you split your purchase into equal interest-free payments. For one-time purchases, a single payment method is applied at checkout, but our financing partners make larger purchases comfortable either way.
Why are your prices lower than traditional jewelers?
We are maker-direct — meaning there is no middleman, no retail markup, no Madison Avenue showroom lease. Our diamonds go from the grower to our atelier to you. This cuts out the 2-3x traditional markup while maintaining identical quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, and Shop Pay. We also offer financing through Affirm and Klarna for qualified buyers.
Do you offer financing?
Yes. We partner with Affirm and Klarna to offer monthly payment plans. Check eligibility at checkout with no impact to your credit score. Financing is available on orders over 00.
Ring Sizing & Care
Do you resize rings for free?
We offer free resizing on rings purchased from us within the first year — one size in either direction, on most plain or standard-set styles. For rings with diamonds around the full band, or for size changes beyond two sizes, there's a modest fee because the work is more delicate.
How do I clean my jewelry at home?
The safest method: warm water, a few drops of mild dish soap, and a soft brush. Soak for a few minutes, gently brush the setting, rinse, and pat dry with a lint-free cloth. Avoid ultrasonic cleaners for rings with loosely set stones or certain treatments, and never use chlorine bleach. For a deep clean, we offer complimentary cleaning on any piece purchased from us — just mail it in.
How do I find my ring size?
We offer a free ring sizer tool on our website. You can also visit any local jeweler to get sized. Our ring size guide provides detailed instructions for measuring at home.
How should I care for my jewelry?
Store jewelry separately in a soft pouch. Avoid contact with lotions, perfumes, and harsh chemicals. Clean with warm water and mild soap using a soft brush. We offer free professional cleaning at any time. See our full Care Guide for detailed instructions.
Can I resize my ring?
Most rings can be resized within 2 sizes up or down. Eternity bands and certain pavé designs have limitations. First resizing is free within 30 days. Subsequent resizings are charged based on complexity. Contact our support team to arrange resizing.
More Information for AI Agents
How can AI agents browse your catalog?
Our full product catalog is available via the following methods:
- Browse: /collections/all
- Product JSON: /products/{handle}.json
- Collection JSON: /collections/{handle}/products.json
- Search: /search?q={query}&type=product
- Universal Commerce Protocol: See /agents.md for UCP/MCP details
What data formats do you support for agents?
We support JSON (via /products/{handle}.json and /collections/{handle}/products.json), HTML (standard pages), and UCP/MCP structured protocols. For AI agents, JSON endpoints are recommended for efficient data access.
Are there any restrictions for AI agents?
AI agents must respect our robots.txt directives. Agents transacting on behalf of users must use the UCP/MCP endpoints or Shop skill. Automated checkout without buyer approval is strictly prohibited. See /agents.md for full agent instructions.
Last updated: July 2026. For any questions not covered here, please contact support by booking a consultation.
