Our Warranty

Every Lara Jewels piece is covered by a lifetime craftsmanship warranty. If any defect in materials or workmanship arises under normal wear, we will repair or replace it at no cost to you.

What's Covered

• Manufacturing defects in settings, prongs, and clasps
• Loose stones due to faulty workmanship
• Soldering and structural issues

Lab-Grown Diamond Guarantee

Every lab-grown diamond we sell is certified by IGI or GIA and guaranteed to be chemically, optically, and physically identical to a mined diamond. Your certificate accompanies your order as permanent proof of quality.

What's Not Covered

• Loss, theft, or complete destruction of the piece — we recommend jewelry insurance for full protection
• Damage from misuse, accidents, or improper care
• Normal wear such as surface scratches on metal
• Work performed by third-party jewelers

Returns & Exchanges

You may return eligible items in their original, unworn condition within 30 days of delivery for a refund or exchange. See our full Return Policy.

Return Eligibility

• Items must be unworn and in original condition
• Original packaging and certificates must be included
• Return request must be initiated within 30 days

Non-Returnable Items

• Personalized or engraved items
• Custom-made orders
• Clearance or final-sale items
• Resized jewelry

How To Start A Return

• Step 1: Email contact@larajewels.com with your order number and reason for return
• Step 2: We'll send return instructions and the shipping address within 24 hours
• Step 3: Ship the item fully insured with tracking
• Step 4: Once inspected and approved, your refund is processed through your original payment method

Shipping

Lara Jewels offers free secure shipping on eligible orders. Every piece ships in premium gift-ready packaging designed to protect and beautifully present your purchase. Full details in our Shipping Policy.

Security

• All high-value shipments require a signature upon delivery
• We ship to residential, business, or alternate approved addresses (verification may apply)
• Orders are fully insured until they reach your door

Payment Options

We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed over encrypted, secure connections — see our Secure Shopping Policy.

Installments

Select orders may be eligible for installment payments at checkout through Shop Pay Installments, letting you split your purchase into smaller payments over time (subject to eligibility approval).

Sales Tax

Applicable sales tax is calculated at checkout based on your shipping address.

Jewelry Care & Repairs

Your jewelry is made to be worn — and loved — for a lifetime. A little routine care keeps it sparkling like day one. Read the full Jewelry Care Guide.

Everyday Care

• Put jewelry on last — after lotion, perfume, and hairspray
• Remove rings before swimming, gardening, gym, or cleaning
• Store pieces separately in a soft pouch to avoid scratching

Cleaning At Home

• Soak in warm water with a few drops of mild dish soap for 10–15 minutes
• Gently brush with a soft toothbrush, rinse, and pat dry with a lint-free cloth
• Avoid harsh chemicals, bleach, and abrasive cleaners

Repairs

Prong tightening, polishing, rhodium plating, stone resetting, clasp repair — if your piece needs attention, email us at contact@larajewels.com with photos and your order number. Manufacturing defects are repaired free under warranty.

Ring Sizing

Finding the right size matters. Use our free printable Ring Size Guide to measure accurately at home.

Tips For An Accurate Fit

• Measure at the end of the day when fingers are largest
• Colder fingers measure smaller — measure at room temperature
• Wide bands fit tighter; consider sizing up half a size

Resizing

If your ring doesn't fit perfectly, contact us within 30 days of delivery — most rings can be resized once free of charge. Custom-made and engraved rings cannot be resized; we'll work with you on the best solution.

Engraving

Make it unmistakably yours. Add a personal message — initials, a date, or a few meaningful words — to select rings, bands, and pendants. Learn more on our Engraving page.

• Character limits vary by piece and font size
• Engraved items are final sale and cannot be returned
• Add engraving requests during checkout or email us before ordering

Custom Design

Dreaming of a one-of-a-kind piece? Our designers will bring your vision to life — from reimagining a heirloom to building an engagement ring stone-first with our Custom Ring Builder.

How It Works

• Share your idea: Submit your inspiration via our Custom Design page
• Design consultation: We propose designs, stones, and a quote
• Approval: You approve the final design before crafting begins
• Creation: Your piece is handcrafted and delivered fully certified

FAQ

Quick answers to the questions we hear most. For the complete list, visit our full FAQ page.

Are lab-grown diamonds real diamonds?

Yes. Lab-grown diamonds are chemically, optically, and physically identical to mined diamonds. They're graded by the same institutes (GIA, IGI) using the same standards — the only difference is origin.

Will my diamond come with a certificate?

Yes. Every center diamond of 0.5ct and above ships with an independent grading certificate from IGI or GIA.

How do I track my order?

You'll receive a shipping confirmation email with tracking as soon as your order ships.

Can I change or cancel my order?

Contact us as soon as possible at contact@larajewels.com. Orders that haven't entered production can usually be changed or cancelled.

Do you offer gift packaging?

Every order arrives in premium gift-ready packaging — beautiful enough to give as-is, no wrapping required.

Contact Us

Can't find what you're looking for? Our team responds within 24 hours, Monday–Friday.

Before You Write

• Order status & tracking → check your shipping confirmation email first
• Returns → see the Returns & Exchanges tab to start a return
• Ring sizing → see the Ring Sizing tab
• Product questions → browse our guides or ask us anything